DMG Achieves ISO 9001:2015 Certification

Dar es Salaam Merchant Group (DMG) proudly announces that we have received the ISO 9001:2015 certification. This is a significant achievement for us, showing our commitment to providing high-quality products and services to our customers.

ISO 9001:2015 is an internationally recognised quality management system (QMS) standard. This certification means that DMG has proven that it has effective processes and trained staff to meet customer and regulatory requirements consistently.DMG Achieves ISO 9001:2015 Certification

Rayton Kwembe, the Managing Director of DMG, expressed his excitement about reaching this milestone.

“This certification reflects our dedication to maintaining high standards in everything we do. Our clients and partners can now have even more confidence in DMG. Our win means their win.”

There are several benefits to having the ISO 9001 certification:

  • Increased Customer Trust: Customers can trust that DMG has vital quality control processes, leading to higher satisfaction.
  • Efficient Complaint Handling: We can resolve customer complaints more effectively, ensuring timely and satisfactory solutions.
  • Improved Processes: The certification helps us identify and eliminate inefficiencies, reduce waste, and streamline operations.
  • Continuous Improvement: Regular audits and reviews allow us to refine our quality management systems and stay competitive continually.

Achieving this certification places DMG among worldwide organisations that adhere to the highest quality standards. It assures our customers and partners that we are committed to excellence and continuous improvement in all our operations.

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